Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
To maximize speed and efficiency of the deliveries to USA, the items may be posted from UK in bulk to my friend in USA who then splits up the orders and posts them individually. A large proportion of my sales are in USA and I have found this to be the best way to ship. It also helps in the unlikely event that there is a problem with the order and it needs returned.
Orders take six weeks to be delivered from date of order for standard orders.
'Rush Orders' take four weeks and cost an additional £13. You can select the 'rush order' option by adding this to your shopping basket prior to check out.
We appreciate you need to get your dress on time so rest assured your order will always be delivered in the promised time frame!
Here at Milly Wedding Shop, we specialise in customising dresses! We offer a unique service where we can make a dress to your measurements and change the colour at no extra cost. Please contact us with any colour requests that you have.
For a fee, we can further customise your dress by:
Adding a bow - £8 - £12
Add sleeves: Short - £10
Add sleeves: Long - £15
Extend skirt to full length or tea length - £20 - £40
Make skirt extra puffy - £15- £20
If you would like one of dresses customised, there are two options:
1. For a dress made to your measurements, please contact us with the following measurements:
Shoulder to hem
2. For a dress you would like to have in a different colour, please contact us via the contact form and one of our team will get back to you with a personal reply.
3. For a dress that you would like to customise with changes to the design, please contact us to discuss options and cost. Our standard customisation costs can be found in the FAQ 'Can I customise my dress?'
I make to order and I aim to make the dresses with high quality and best fit, provided that I have accurate measurement information, therefore, I will only take returns if there's any defect with the dresses themselves. I hope that's understandable.
Our dresses run true to size and we always allow an extra inch of 'wiggle room'.
Please refer to our size chart (which can be found after the last photo of every item) to select the best fitting dress.
If you are unsure of which size to order, we recommend that you err on the larger size, as a little room for movement is more desirable than a dress that is too tight!
We understand how important it is to receive your dress on time! We promise that your order will arrive by the delivery date quoted in your order confirmation email.
Many of our standard dresses come in our popular Ivory colour which is a pale, off white shade rather than a more creamy colour.
We do not offer White as a standard colour as this can look quite stark when made up. We recommend that customers order a fabric sample if they are unsure which shade to order. Fabric samples can be ordered from our Etsy shop.
We do have White fabrics available if it is a true white you are looking for. Please add a colour request in the 'notes' section when ordering your dress.
We offer a fabric swatch service on all of our satins and tulle fabrics. These can be ordered from our Etsy shop directly.
If you would like to see available colours, please contact us.